Downloading and parsing Dukascopy tick data with Birt’s PHP scripts

The Dukascopy data is available on the web in its raw form as files that span only 1 hour, so it becomes apparent that some tools are necessary to download and parse it. Before it was possible to get the data via any of the other methods, I made a series of scripts that I still use nowadays for downloading the free tick data available from Dukascopy. I’m a fan of the PHP simplicity, so I chose that to write the scripts. They’re not commercial quality code, but they work.

You can get the PHP script archive from the tick data downloads page.

You will find 4 scripts inside:

  • A script for downloading the Dukascopy data, suggestively named “download_dukascopy_data.php”. As a courtesy to Dukascopy who is graciously providing free data, the script does not attempt to download files that are already on your harddisk. However, it still requests missing files, so to avoid stressing their server please set the dates in the $currencies array at the beginning of the script to the date of your last download; they’re using the standard unix timestamps (epoch date, which is in essence the number of seconds since 01.01.1970). If you want to easily convert from a regular date to such a unix timestamp, you can use Epoch Converter, a very easy to use online tool.
  • A script for processing the downloaded data, which assumes that it is located in the same directory as the previous script and that the data was downloaded there (process_dukascopy_data.php); this one needs some parameters, run it without any for a description or check out the next script.
  • A small shell script that will process all the downloaded data available in .bat form for windows and .sh form for linux.

Windows download & convert to CSV how-to

Start by visiting the windows PHP download section and fetching the latest binary version as a zip file.
Once you’ve done that, unpack it to c:\php\ and also unpack the scripts from the script archive you downloaded in the same directory.
Rename c:\php\php.ini-development to c:\php\php.ini. If your folder does not contain a file named php.ini-development, use php.ini-dist or any other php.ini-something file you can find.
Edit c:\php\php.ini, search for
;extension=php_curl.dll
and remove the semicolon in front of the line and add an “ext/” in front of “php_curl.dll” so that it looks like this:
extension=ext/php_curl.dll
Save the file and exit.
If you run into a zip error and your PHP installation has an ext/php_zip.dll, also apply the method above for extension=ext/php_zip.dll.
Head to the 7-Zip download page and get the command line version. Unpack it and put 7za.exe in the same directory (c:\php\).
Click start->run and type
cmd
then click ok (or alternatively type cmd and hit enter in the windows 7/vista “search programs and files” box in the start menu).
Type
cd \php
in the command window.
Type
php download_dukascopy_data.php
Have a coffee. Have another coffee. Go sleep. Go to work. Go to the gym. Go to a club. Wait some more. I’m not kidding, it takes ages. You can check the progress by watching the currency pair directories get filled. If you get any strange errors, run the process again when it’s finished – it will only download any files that were missed in the first step due to network errors.

If you only want to download some of the currency pairs available, you can edit download_dukascopy_data.php and change the array at the beginning of the file. You can switch the currency pair download order or completely remove the pairs that you don’t want. The number next to each pair is the unix timestamp at which to start downloading; if you wish to start at a later point in time (the default is the earliest date available) you can use epochconverter.com to get the timestamp for your chosen date.

When the download is finished, assuming you wanted to get the EURUSD data up to 01.01.2012, you’d type
php process_dukascopy_data.php EURUSD 200702 201201 EURUSD.csv
and the output will be placed in EURUSD.csv.
Alternatively, you can type
process.bat
which will batch process all the currency data. It’s mostly safe to ignore the error spam at this step. Note: if you use process.bat or process.sh, you might have to update the ending dates in them to get the full data range!

This should be it, if everything went fine you should have your CSV files in the same c:\php folder and you should be ready to proceed with preparing your tick data for Metatrader 4.

Warning: make sure you have enough space on your harddisk. As of 2012, the downloaded tick files have over 20 GB and if you add up the size of the resulted CSV files you will be well past the 100 GB mark.

  • #1 written by K March 6, 2012 (1 year ago)

    Hi Birt,

    thanks so much for the update on your PHP scripts.
    does it work if I repack them in D:\php\? (instead of c:\php\)
    because my Cdrive has only 256GB and my Ddrive has 2TB

    Cheers,
    K

    • #2 written by birt March 6, 2012 (1 year ago)

      Certainly. In fact, you can even put it on any drive in any path, such as q:\my\special\path\to\php – all you need to do is make sure you use that path everywhere instead of c:\php.

  • #3 written by K March 6, 2012 (1 year ago)

    thanks for the quick reply, Birt

    Keep up with youre excellent work here
    great thanks again

  • #4 written by Pya March 20, 2012 (1 year ago)

    Hi Birt

    No ticks data from Dukascopy after 27/01/12 ?

    Thanks

    • #5 written by birt March 20, 2012 (1 year ago)

      There are plenty. You just need to use the latest version of the PHP scripts (which is 0.24 now).

  • #6 written by Pya March 20, 2012 (1 year ago)

    right
    Thanks a lot

  • #7 written by Armin March 22, 2012 (1 year ago)

    Hey! I tried to get the processingscript up and running on my Mac. It always complained about not having installed LZMA, although it is installed and running as it should. The problem is, that the script checks for the OS using stripos(PHP_OS,’win’); On a Mac, PHP_OS returns ‘Darwin’ and therefor the check for Windows doesn’t return false. Maybe this helps someone who runs into the same problem. Anyways thanks a lot for your great work! Keep it up! Best regards

    • #8 written by birt March 22, 2012 (1 year ago)

      LOL, that’s quite ironic given the fact that I use an iMac. I never used it for tick data, though; I use my Linux box for that so I didn’t know PHP_OS says Darwin. I fixed it to count Darwin as non-windows. The change is in v0.25 which is now available for download but you probably shouldn’t bother with it if you changed your copy already.

    • #9 written by Ruben April 19, 2012 (1 year ago)

      Hi Armin,

      Would you mind telling me where you got an OSX port for lzma? Can’t seem to find one. Thanks!

      Ruben.

      • #10 written by birt April 19, 2012 (1 year ago)

        First get and install The Mac Ports and once you did that open a terminal and type:

        sudo port install lzmautils

        When you’re done with that, you will have an /opt/local/bin/lzma that will be “detected” by the php script.

        • #11 written by Ruben April 19, 2012 (1 year ago)

          Awesome, thanks Birt! Works like a charm now. P.S. for other Mac users using PeerGuardian; you have to disable PeerGuardian first for rsync to work in Mac Ports.

  • #12 written by Tyler March 26, 2012 (1 year ago)

    I noticed there are some “zero sized” .bi5 files in my tick downloads using the PHP script (which works great!). I realize this happens each weekend, but there are other periods of one or more hours where there are zero sized .bi5 files. Can anyone confirm whether this is due to a download issue or if these are real (and permanent?) gaps in Dukascopy’s history? Does anyone know if Dukascopy plans on correcting these, if they are real? I have tried deleting them and re-downloading, and they remain zero sized, which makes me think they are truly not in Dukascopy’s history. If there’s a chance these will be filled in in the future, might it be worth making a PHP script to delete all zero-sized .bi5 files that do not occur on weekends? If not, I can create my own in Python if anyone thinks there’s a chance these gaps will be corrected.

    If anyone could comment on this or share their experiences, I’d appreciate it.

    • #13 written by Armin March 27, 2012 (1 year ago)

      I noticed the same thing while downloading…they are definitely not only on weekends…Did you find out what the problem was?

      • #14 written by Tyler March 29, 2012 (1 year ago)

        Sorry Armin, I haven’t found the problem yet. My guess at this point would be that the files simply to not exist at Dukascopy, but I would be happy if someone else could confirm. If this is indeed the case, and there is a chance these data gaps will be fixed at some point, I’d probably suggest (or write) a script to delete these zero sized files so that Birt’s script will attempt to download them again later.

        Any thoughts, Birt?

  • #15 written by ole March 26, 2012 (1 year ago)

    Hello Birt,

    I would like to ask if there is a way to download only one currency pair with your .php script instead of all of them?

    Thanks

    Ole

  • #16 written by birt March 26, 2012 (1 year ago)

    Sure – as specified above, you have to use a text editor to open download_dukascopy_data.php and simply delete the lines for the currency pairs you don’t need and leave just those you need. You can also edit the starting date in there, use epochconverter.com to get the timestamp.

  • #17 written by ole March 27, 2012 (1 year ago)

    Hello Birt,

    thank you for you fast answer – I just couldn’t find the part (still can not???) that explicitly explains how to limit the download to one currency pair by editing the download_dukascopy_data.php.
    And since I’m a beginner in php I couldn’t figure it out myself … learned it today.

    Thanks again

    Ole

    • #18 written by birt March 27, 2012 (1 year ago)

      It’s somewhere in a paragraph, quote: “You can change the array at the beginning of the file to switch the currency pair download order or to remove some pairs that you don’t want.”

      I guess it’s not very clear, I’ll rephrase it.

  • #19 written by ole March 28, 2012 (1 year ago)

    Sorry Birt,

    i must have been blind yesterday. Just fund the part it as I wanted to read about the next step on how to convert the .csv.

    I guess now I belong to those users that I sometimes wonder about how determined they ignore things that are clearly written.

    Thank you for your patience,

    Ole

    • #20 written by birt March 28, 2012 (1 year ago)

      No problem at all. It was indeed kind of hidden in a middle of a paragraph but it should be much more clear now that I rephrased it.

  • #21 written by Pya March 30, 2012 (1 year ago)

    Hi Birt

    Using now build 418, i cannot convert my csv file using csv2fxt

    I have a Label displayed on the H4 screen instead of a % and the fxt file size is 0 .

    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Last date in file: 2012.03.20 08:59:59 (file: 2012.03.20 08:59:59.648)
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Your tick data source seems to be Dukascopy, downloaded via PHP scripts or Dukascopier.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Date format identified: YYYY.MM.DD hh:mm:ss. Elucidating value: 2007.04.02 00:00:00.585
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Bid volume column: 3. Sample: 20700000.00000000
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Ask volume column: 4. Sample: 9500000.00000000
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: We have two volume columns. Arranging them in the same order as the ask/bid prices.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Bid price column: 1. Sample: 1.337
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Ask price column: 2. Sample: 1.337
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Column 4 is a numeric field.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Column 3 is a numeric field.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Column 2 is a numeric field.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: Column 1 is a numeric field.
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: The date column appears to be 0. Sample: 2007.04.01 21:00:34.312
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4: CSV delimiter: comma (,).
    2012.03.30 16:10:11 CSV2FXT USDJPY,H4 inputs: CSV2FXT_version_0.33=”"; CsvFile=”"; CreateHst=false; ValueInfo=”All spreads & commissions are in pips regardless of the number of digits.”; Spread=2; DateInfo1=”Use YYYY.MM.DD as date format for start/end date.”; DateInfo2=”Leave the fields empty to use the awhole CSV file.”; StartDate=”"; EndDate=”"; UseRealSpread=false; SpreadPadding=0; PipsCommission=0; Leverage=500; GMTOffsetInfo1=”Specify the target GMT Offset.”; GMTOffsetInfo2=”The FXT GMT offset is the GMT offset

    • #22 written by birt April 2, 2012 (1 year ago)

      The bug is in MT4 build 418, see http://forum.mql4.com/47037 for more information. It affects a whole ton of EAs and also the CSV2FXT script.

      Build 419 is out since yesterday and fixes the bug (it introduces another bug, though) but it’s not yet available for upgrade for all brokers. If your broker doesn’t offer 419 yet, you can either wait until they do (might take 1-2 days, worst case I’ve seen was 1 week) or you can downgrade to 416.

      As a rule of the thumb, I recommend not updating MT4 unless you actually need to. The older terminal versions were much more reliable than the new ones.

  • #23 written by Thomas March 31, 2012 (1 year ago)

    Hello,
    anybody help to convert m1 candle csv format date, time, OHLC, volume to higher timeframe ? any utility ?

    Thanx.

    • #24 written by birt April 2, 2012 (1 year ago)

      Have you tried to import it in MT4 and use the period converter script then export the timeframe you need?

  • #25 written by Dominique April 7, 2012 (1 year ago)

    The newest 7-zip package did no longer contain the 7za.exe file. You have to copy the 7z.exe and rename it to 7za.exe or change the code within the process_dukascopy_data.php

    • #26 written by birt April 7, 2012 (1 year ago)

      My guess is that you did not download the command line version (as the guide specifies) but something else. I’ve just fetched the latest command line version and 7za.exe is inside.

  • #27 written by Dominique April 7, 2012 (1 year ago)

    Yep, sorry, my fault.
    I have downloaded the first file in the list ” 7-Zip for 32-bit Windows”

  • #28 written by pipsaw April 24, 2012 (1 year ago)

    Hi Birt,

    I have been inactive in the world of fx for sometime and was pleasantly surprised to see that you have made so many changes :) Thanks!
    A quick question for you, once having generated a CSV through process php script, is there any easier way to update it constantly? I am under the impression that the current script tends to duplicate data (if you don’t know the exact time of last entry).

    • #29 written by pipsaw April 24, 2012 (1 year ago)

      Sorry, don’t bother please. Found it in FAQs, thanks!

  • #30 written by ben April 26, 2012 (1 year ago)

    thanks, i forgot you wrote this script. i took the easy route when i started testing (oct-nov 2011) and used the dukascopier. i hadn’t taken the time to check back since it stopped working at the end of jan. i had a few projects in the works and back-testing on 2 years of data was sufficient even if it didnt include the most recent stuff. but now a few months have gone by and i dont want to get stale! now here i am, getting fresh data again! thanks birt…

  • #31 written by jib May 16, 2012 (1 year ago)

    Hello Birt,

    I’ve just tried to run the download_dukascopy_data.php from 2009 and I only get this error:

    WARNING: did not download http://www.dukascopy.com/datafeed/EURUSD/2009/00/01/11
    h_ticks.bin (1230807600) – error code was 403
    Content was: 403 Forbidden
    Request forbidden by administrative rules.

    Do you have any idea about dukascopy rejecting this kind of access lately?

    Thanks a lot for your help in these matters! (seriously)

    • #32 written by birt May 16, 2012 (1 year ago)

      It would appear that the bin files are no longer available. You need to use the latest version of the script.

  • #33 written by Jack June 25, 2012 (10 months ago)

    Hi,

    How long it takes before one currency will be downloaded by your php scripts? Is there any message after downloading is finished?

    Thanks

    • #34 written by birt June 25, 2012 (10 months ago)

      It depends on your internet connection, but in any case it takes several hours. When a pair is done it will say “Downloading [other_pair] starting from…”. Anyway, you can simply stop it at any time; starting it once more will resume the download from that point (with a bit of overhead needed to figure out what’s on your hdd already).

  • #35 written by yair July 16, 2012 (10 months ago)

    Nice script. Thanks.

    Few comments if i may:

    1. add command line parameters for a currency pair and start date (in human readable date and not epoch)

    2. Line #65
    $month = str_pad(gmstrftime('%m',$i) - 1, 2, '0', STR_PAD_LEFT);
    has -1 to the month, so instead of July, it asked dukascopy for june… IMHO it’s a bug

    3. Why stop the script if the files already exist? why not just override them?

    Thanks again

    • #36 written by birt July 16, 2012 (10 months ago)

      1. I meant this for personal use which is why it lacks some user-friendly features. I might add it at some point in the future but it’s not high on my priority list.

      2. Not a bug as you noticed in the post below. It’s just the Dukascopy storage format.

      3. Hmm? Not sure I understood the question properly, but the downloading script does not stop, it simply skips them.

  • #37 written by yair July 16, 2012 (10 months ago)

    About line #65 above, it seems that the months goes from 00 to 11.
    It is just strange because days and years starts from 1 but months and hours start from 00

  • #38 written by tony July 28, 2012 (9 months ago)

    Is it possible to get really slow speeds using the script?
    I am downloading EU only to test and its only going at 25kbs…
    Is it due to the script or is it dukascopy’s servers that are slow?

    Thanks

    • #39 written by birt July 31, 2012 (9 months ago)

      It’s quite normal because you are downloading a lot of small files. It’s likely not the script nor the servers; it’s mostly the overhead that is involved with each request and the fact that the script is downloading them sequentially (instead of downloading several at once).

  • #40 written by Jay August 13, 2012 (9 months ago)

    What do I have to do if I want to update my Tick files? Will the script automatically only download the new, latest numbers for the csv-file or do I have to download everything again? And what do I have to do then, in order to be able to backtest with the new downloaded tick datas?

    • #41 written by birt August 14, 2012 (9 months ago)

      The download script will automatically fetch only the new files. However, resuming the CSV is not automatic; if you wish to do that, I suggest reading the FAQ. You also have to recreate the FXT files from scratch.

  • #42 written by Fabio August 20, 2012 (9 months ago)

    is to download using a proxy?

    Because my internet only works using proxy.

    • #43 written by birt August 20, 2012 (9 months ago)

      I’m afraid the PHP scripts are not designed to work through a proxy. I would recommend downloading data directly from their website in your case.

  • #44 written by Gustavo August 24, 2012 (8 months ago)

    I get an error when typing on CMD:

    C:\php>php download_dukascopy_data.php

    I get:

    ‘php’ is not recognixed as an internal or external command, operable prgram or batch file.

    What I am doing wrong?
    thanks

    • #45 written by birt August 24, 2012 (8 months ago)

      You probably did not unpack the PHP archive or something like that. In any case, it looks like there is no php.exe in your c:\php folder.

      • #46 written by Gustavo August 24, 2012 (8 months ago)

        Worked… i had dowloaded the first file (Source Code) instead of the second one (VC9 x86 Non Thread Safe (2012-Aug-15 22:48:34)).

  • #47 written by Uzair September 20, 2012 (7 months ago)

    Birt, is any kind of cleaning required after parsing? I used the DukasCopier tool for a while on AUDUSD without ever cleaning. When I switched to using your scripts last week, I found a couple of really weird values in the first set of files I looked at for AUDUSD:

    time bid ask bidsize asksize
    2007.04.03 23:30:01.867 234.33 234.38 4 4
    2007.04.03 23:30:02.095 96.295 96.42 1.6 0.9

    • #48 written by birt September 21, 2012 (7 months ago)

      If it’s in the first data line, then yes, it needs to be cleaned up. However, if such errors occur in the middle of the file, the CSV2FXT script should be able to filter them out (it has a filter that disregards ticks if the price jumps more than X% from a tick to another, can’t remember what X was right now).

      • #49 written by Uzair September 21, 2012 (7 months ago)

        Thanks. I’m not using CSV2FXT, but I can include some filtering in my own code…

  • #50 written by Yaro September 22, 2012 (7 months ago)

    Hello, I am not able to download older history than from the year 2007, but I use “EURUSD” => 631195200, // starting from 1990.01.01 12:00

    Can you help me please? Thank you.

    • #51 written by birt September 22, 2012 (7 months ago)

      The Dukascopy historical tick data begins with April 2007 for most currency pairs. Attempting to download data earlier than that date will of course not work.

  • #52 written by Oliver September 28, 2012 (7 months ago)

    Hi, does anybody know anything about .hcs file format in MT5?
    Would be nice to have because of the MT5 strategy tester with the fast genetic algorithm optimization.
    Thanks & Cheers, Oliver

  • #53 written by Jay September 30, 2012 (7 months ago)

    Bart,
    I’ve tried processing Dukascopy minute candle bins. Can you adjust functions decode_ducascopy_bin and decode_ducascopy_bi5 so those would work on daily bins?

  • #54 written by nz88 October 1, 2012 (7 months ago)

    “If you only want to download some of the currency pairs available, you can edit download_dukascopy_data.php and change the array at the beginning of the file. You can switch the currency pair download order or completely remove the pairs that you don’t want.”

    Can you please type an example of how to change “php download_dukascopy_data.php” to a cmd script for just downloading all of the currency data for EURUSD for example?

    Many thanks.

    • #55 written by Jay October 1, 2012 (7 months ago)

      open up download_dukascopy_data.php file with text editor and comment out all the lines with the pair you don’t need. Comments everything that is to the right of symbols //. So AUDNZD is commented out, AUDUSD is not:
      // “AUDNZD” => 1229961600,
      “AUDUSD” => 1293840000,

  • #56 written by nz88 October 1, 2012 (7 months ago)

    thanks for this.
    Would deleting the whole string

    “AUDJPY” => 1175270400, // starting from 2007.03.30 16:00

    also exclude AUDJPY from download?

    • #57 written by birt October 2, 2012 (7 months ago)

      Yes, it would achieve the same effect.

  • #58 written by neo October 29, 2012 (6 months ago)

    After importing the csv into metatrader, I tried to export 1min data from the history center. However, it didnt work (not the same timespan as in the csv).
    Any idea how to get it work? I started the patch script prior to trying to export – but it seems like the whole data set is only availiable in the tester, not in the rest of metatrader.

    • #59 written by birt October 29, 2012 (6 months ago)

      The patch script is no longer support and it has nothing to do with exporting. Furthermore, importing a tick data CSV directly in Metatrader is not supported so I’m not surprised it didn’t work.

      If you only want to export the Dukascopy data as M1 from Metatrader, you can use CSV2FXT to convert it to HST files and once these are in place you can export the data.

  • #60 written by andrea November 18, 2012 (6 months ago)

    Hi birt I’m receiving 403 forbidden from dukascopy site using latest script 0.26 to download the datafeed, I also tried to manual download from the browser for example http://www.dukascopy.com/datafeed/EURUSD/2012/00/06/19h_ticks.bin and it’s the same 403 error.

    • #61 written by birt November 19, 2012 (5 months ago)

      I would suggest making sure you are using v0.26. The files are no longer .bin, they are .bi5 and v0.26 doesn’t even attempt to download .bin files so I’m guessing you must be using an older version. The version number should be printed in the beginning of the file.

  • #62 written by Fabio November 22, 2012 (5 months ago)

    Where should I edit it to create. M1 csv instead of tick

    thanks

    • #63 written by birt November 26, 2012 (5 months ago)

      It’s not trivial to change the script to make it do that.

      In any case, if you want M1 data I would suggest using the Dukascopy historical data page and selecting M1 data – it has a much larger time span than tick data and it’s also much easier to obtain.

  • #64 written by Gogar January 11, 2013 (4 months ago)

    I’m having issues decompressing some bi5 files. I’m not 100% sure, but it seems a lot of files aren’t actually compressed. “AUDNZD/2012/03/19/01h_ticks.bi5″ for example. Does the parsing script try to interpret the raw data if it fails to decompress it?

    • #65 written by birt January 11, 2013 (4 months ago)

      I’m pretty sure that all bi5 files that you download from Dukascopy are compressed (except the 0-sized files for the weekends, of course). To answer your question, the script doesn’t attempt to process files that will not decompress. Anyway, what makes you think this is the case? What error do you get?

      Finally, if the script spits out an error (error, not warning) about a bi5 file and stops, it’s probably best to just delete that particular file and download it again by simply running the download script once more, it will only download that particular file.

      • #66 written by Gogar January 11, 2013 (4 months ago)

        Thank you for your reply. Downloading the files again helped. When i download them now (the ones that didn’t work), they are now much smaller (for example 12KB instead of 54KB).
        The error came from the lzma utility (on linux) reporting “Decode Error”.
        I’ll have to verify that the problem is completely solved, but it seems to be the case. Thanks again :)

  • #67 written by Artur April 12, 2013 (1 month ago)

    Hey, do anyone has Dukascopy tick data for Indexes for year 2011 ??? Currently available data starts from 01.01.2012, but I need 2011.
    Anyone knows if older data is available somewhere ? ?

    Thanks.

  • #68 written by TS April 14, 2013 (1 month ago)

    Hi Birt, When I hit download php, I missed 2012/02/23/20h_ticks.bi5 and error code 416 came up. I tried the download php several times but no luck. Could you advice if this error is OK for MT4 tick data or how to fix. My process is following;
    c:/php>php download_dukascopy_data.php

    WARNING: did not download http://www.dukascopy.com/datafeed/EURUSD/2012/02/23/20
    h_ticks.bi5 (1332532800 – 03/23/12 20:00 GMT) – error code was 416
    Content was:

    416 – Requested Range Not Satisfiable

    416 – Requested Range Not Satisfiable

    This error is no this specific hour but most of 2012/02/23 hours and 2012/02/05 00 hours.

    Thank you.

    • #69 written by birt April 17, 2013 (1 month ago)

      I haven’t run into that particular error before. I would advise trying again now if you didn’t do that already, it might be fixed on their side. In any case, it sounds like a server problem.

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