Privacy Policy
The eareview.net website is operated by Thinkberry SRL who may also operate other websites. It is a strict company policy to respect your privacy regarding any information that may be collected while the website is operated and while the software products available are commercialized and licensed. None of the information collected is shared with any third parties except as described below.
Website Visitors
Like most website operators, Thinkberry SRL collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. The purpose in collecting non-personally identifying information is to better understand how the eareview.net visitors use the website. On rare occasions, Thinkberry SRL may release non-personally-identifying information in the aggregate, for example by publishing a report on trends in the usage of the website.
The website may use cookies in order to provide a better browsing experience. Any website visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using the eareview.net website, with the drawback that some features may not function properly without the aid of cookies.
Google Analytics
Google Analytics is used to track visitors on this site. Google Analytics uses cookies to collect this data, please see the Google data processing amendment for more information.
The data collected by Thinkberry SRL is only processed anonymously and “Data sharing” is disabled.
No other Google services are used in combination with the Google Analytics cookies except Google Tag Manager, used for facilitating the process of integrating Google Analytics with the eareview.net website.
Website Forms
When you submit a support question or a request via the contact form we collect your name (when provided), the IP address and the email address so that we can correspond with you.
When posting a comment on the website, the name and email provided are recorded as well as the IP address that was used to post the comment. This information is recorded for the purpose of preventing spam, abuse and inflammatory comments.
Software Trial
When you submit a request to sign up for a trial we collect the name (when provided), the email address and the originating IP address. This information is used to provide access to the trial by means of an email message containing the trial license key. The information is also used for validating support tickets (which can only be opened by users with an active trial or with an active support subscription) and for communicating with you, should such a support interaction be initiated. The IP address recorded may be used to identify attempted abuse.
Trial emails may be sent using Brevo (Sendinblue SAS), which will record the name and email address provided.
Software Licensing
The software distributed by eareview.net (the Tick Data Suite) is using a DRM scheme based on a license server. The software makes periodic connections to the license server for the purpose of authenticating the state of the license key; for such requests the license key and the originating IP address is recorded, together with a hashed hardware ID of the machine that is running the software. This information may be used by Thinkberry SRL in determining attempted abuse of the licensing system. The hashed hardware ID cannot be used to identify any specifics of the hardware that the software is running on; it is only used to prevent repeated trials on the same machine and to prevent installing a single retail license on multiple machines.
Newsletter and product emails
When you sign up for a trial, register on the website, or purchase an eareview.net product, you may opt in to receive our newsletter, which covers product news, offers, and early access to new releases.
Where you opt in through the website or during a trial signup, you will receive a confirmation email and must click the link it contains before any newsletter email is sent to you. If you opt in during the ordering process, you will be added directly, except where required otherwise by the law applicable in your country, in which case the confirmation step above applies.
For each newsletter signup we record the email address, the name where provided, the date of the signup, the wording of the consent you agreed to, and the originating IP address. This information is retained as a record of consent and is used only for that purpose.
Separately from the newsletter, if you hold an active licence we may send you service messages relating to the software, such as notification of a new version. These messages form part of the product you have licensed and are not marketing communications.
You can unsubscribe from the newsletter at any time using the link in any newsletter email, or by updating your preferences through the link provided. Unsubscribing from the newsletter does not affect service messages relating to an active licence.
Our newsletters are handled by Brevo (Sendinblue SAS), a company established in the European Union, which will record the name and email address provided. For more information please read the Brevo Privacy Policy.
Electronic Commerce
The eareview.net software is commercialized by the online retailer Verifone (2Checkout/Avangate). When you make a purchase, this provider will collect and store the data provided during the order process. These companies have very strict rules when it comes to processing personal information; please refer to the 2Checkout Privacy Policy for more information.
A limited number of legacy subscriptions continue to be processed by Clickbank. It is no longer possible to purchase a new subscription through this retailer. For more information please refer to the Clickbank Privacy Policy.
Thinkberry SRL does not have access to the billing data related to your purchase (such as your credit card number or even the reason for a transaction failure). The data that is recorded by Thinkberry SRL in relation to each purchase is the email address, the name and the billing address supplied during the ordering process, the originating IP address, and the purchase identifier assigned by the retailer. This data is received as part of the order notification sent by the retailer and is used to provide access to the software and to provide technical support. Where you have opted in to receive the newsletter during the ordering process, the IP address is also retained as part of the record of your consent.
The email address is also used to deliver your license key and any service messages relating to the software, such as notification of a new version. This data is stored with Brevo (Sendinblue SAS), a company established in the European Union, and some of these messages may be sent using their service.
The retailer may use cookies with a limited validity period for tracking affiliate purchases.
Technical Support
All support requests are handled through Freshdesk and the data recorded by Freshdesk depends on the way your request is sent:
- If your support request is sent by email, the message will be automatically processed by Freshdesk and your email address and the name configured in your email client will be recorded by Freshdesk.
- If your support request is sent using the online form on the eareview.net website, the email address and the name provided in the form will be sent to and recorded by Freshdesk.
- If your support request is sent by means of the installed Tick Data Suite support assistant, the email address specified in the application will be sent to and recorded by Freshdesk.
The above-mentioned data is only recorded by Freshdesk for the purposes of communicating with you and facilitating the assistance provided by Thinkberry SRL support personnel.
If you choose to create a support account with Freshdesk the data you send is only recorded by Freshdesk and not by Thinkberry SRL
Please see the Freshdesk Data Protection & Commitment to GDPR for more information.
In the event of a disputed charge, we may also disclose support conversations and software usage logs to Verifone (2Checkout/Avangate) or Clickbank.
Business Transfers
If Thinkberry SRL or substantially all of its assets were acquired, or in the unlikely event that Thinkberry SRL goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Thinkberry SRL may continue to use your personal information as set forth in this policy.
Privacy Policy Changes
Although most changes are likely to be minor, Thinkberry SRL may change the Privacy Policy from time to time, in Thinkberry SRL’s sole discretion. Visitors are encouraged to frequently check this page for any changes to the Privacy Policy. Your continued use of the eareview.net website and the software provided on this website after any change in this Privacy Policy will constitute your acceptance of such change.